If you have a problem, follow these steps
Check the documentation that came with the printer.
Visit the HP online support website at www.hp.com/go/customercare. This
website provides information and utilities that can help you correct many common
printer problems. HP online support is available to all HP customers. It is the
fastest source for up-to-date printer information and expert assistance and
includes the following features:
Fast access to qualified online support specialists
HP software and driver updates for the HP printer
Valuable troubleshooting information for common problems
Proactive printer updates, support alerts, and HP newsgrams that are
available when you register the printer
Solve a problem
For more information, see Obtain electronic support.
Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.