Unable to scan to email
NOTE: Scan to Email is only supported by HP Officejet Pro 8600 Plus and HP
Officejet Pro 8600 Premium.
The email profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP
software. For more information about the SMTP server settings, see the documentation
provided by your email service provider.
Email messages are sent to some recipients but not to others when sending to
The email addresses might not be correct or might not be recognized by the email
server. Make sure that the email addresses for all email recipients have been entered
correctly in the HP software. Check your email Inbox for any delivery notification failure
messages from the email server.
Sending large email messages
Some email servers have been configured to reject email messages larger than a pre-
determined size. To determine if your email server has a maximum file-size limit, see
the documentation provided by your email service provider. If the email server does
Solve a problem
have such a limit, change the maximum email attachment size for the outgoing email
profile to a value smaller than that of the email server.