Step 1: Make sure your computer is connected to your network
Make sure your computer is connected to your network - either your wired (Ethernet)
network or your wireless network. If the computer is not connected to the network, you
cannot use the printer over the network.
To check a wired (Ethernet) connection
Many computers have indicator lights beside the port where the Ethernet cable from
the router connects to your computer. Usually there are two indicator lights, one that is
on and another that blinks. If your computer has indicator lights, check to see if the
indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the
computer and the router. If you still do not see lights, there might be a problem with the
router, the Ethernet cable, or your computer.
NOTE: Macintosh computers do not have indicator lights. To check the Ethernet
connection on a Macintosh computer, click System Preferences in the Dock, and
then click Network. If the Ethernet connection is working correctly, Built-in
Ethernet appears in the list of connections, along with the IP address and other
status information. If Built-in Ethernet does not appear in the list, there might be a
problem with the router, the Ethernet cable, or your computer. For more
information, click the Help button in the window.
Solve wireless problems
To check a wireless connection
Make sure that your computer's wireless has been turned on. (For more
information, see the documentation that came with your computer.)
If you are not using a unique wireless network name (SSID), then it is possible
that your wireless computer could be connected to a nearby network that is not
The following steps can help you determine if your computer is connected to your
Click Start, click Control Panel, point to Network Connections, and then
click View Network Status and Tasks.
- Or -
Click Start, select Settings, click Control Panel, double-click Network
Connections, click the View menu, and then select Details.
Leave the network dialog box open while you continue to the next step.
Disconnect the power cord from the wireless router. The connection status
of your computer should change to Not Connected.
Reconnect the power cord to the wireless router. The connection status
should change to Connected.
Mac OS X
Click the AirPort icon in the menu bar at the top of the screen. From the
menu that appears, you can determine if the AirPort is turned on and which
wireless network your computer is connected to.
NOTE: For more detailed information about your AirPort connection,
click System Preferences in the Dock, and then click Network. If the
wireless connection is working correctly, a green dot appears next to
AirPort in the list of connections. For more information, click the Help
button in the window.
If you are unable to get your computer connected to your network, contact the person
who set up your network or the router manufacturer as there might be a hardware
issue with either your router or computer.
TIP: If you are able to access the Internet and are using a computer running
Windows, you can also use the HP Network Assistant for help in setting up a
network. To use this tool, visit www.hp.com/sbso/wireless/tools-setup.html?
jumpid=reg_R1002_USEN. (This Web site is only available in English.)